Receptionist/Front Desk Coordinator

Desk Coordinator

Position Summary:  Under Direct and Indirect Supervision, Answer inquiries and obtain information for general public, patients, visitors, and other interested parties. Provide information to callers; Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files.  


Essential Functions:  

  • Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. 
  • Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. 
  • Learn to operate new office technologies as they are developed and implemented.  
  • Memorize and use scripts effectively both over the phone and in person. 
  • File and maintain records. 
  • Collect, sort, distribute and prepare mail, messages and courier deliveries. 
  • Provide information about the Practice, such as location of offices, employees within the organization, or services provided. 
  • Transmit information or documents to patients, using computer, mail, or facsimile machine. 
  • Must always represent the practice in a professional, pleasant, and cooperative manner.  
  • Must maintain regular, consistent and punctual attendance in accordance with assigned schedule and time off policies. 
  • Must be able to comfortably and efficiently handle multiple deadlines and task assignments. 
  • Must be able to work both independently and cooperatively in team settings.   
  • Occasionally there may be some travel, by car or plane, required in order for you to participate in continuing education or seminars.  
  • Other duties and tasks, as assigned periodically. 

Job Requirements:

  • High school degree, GED or related.
  • Excellent communication skills.
  • Proficient with data entry.

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